How AI is changing insurance customer service, and what it means for the conversations that still reach a person.

Automation is taking the routine contacts. What’s left for your team is more complex, more consequential, and harder to staff. In 30 minutes, Dennis Harrison walks through the 2027 to 2030 forecast for insurance CX: spend falling 15% while interactions grow 12%, routine work down 44%, and escalation and specialist work up 47%.

Join us live on November 5 at 4:00 PM EST or November 6 at 10:00 AM EST. Pick the session that works and we’ll send you the link.