Privacy Policy

Last updated: May 10, 2025

The ISSI USA Privacy Statement

Our Role in Your Privacy

Whether you are a valued ISSI USA customer or simply browsing our website at www.issicx.com, this policy applies to you. We are committed to transparency and would like to share how we handle your data.

Our Responsibilities

As a registered customer of ISSI USA, we may act as both a Personal Information Controller and a Personal Information Processor of your data.

We are registered as a data controller with the National Privacy Commission (NPC), under Registration Number: PIC-004-994-2025.

You may contact our Data Protection Officer at dataprivacyofficer@issicx.com.

Your Responsibilities

• Read this Privacy Policy thoroughly.
• If you are an ISSI USA customer, refer to your contract for additional data processing details.
• If you share someone else's personal information with us, you confirm that you are authorized to do so.

When and How We Collect Data

We collect data when you:

• Browse any page on www.issicx.com
• Request a demo or download materials
• Call or engage with us
• Receive emails or messages from us
• View or sign contracts
• Chat with customer support
• Opt into marketing communications
• Submit any form to ISSI USA

Types of Data We Collect

• Contact Information: Name, email, phone number, company name
• Identifiers: IP address, browser type/version, time zone, geolocation
• Usage Data: Page views, clickstreams, downloads, session durations, interactions

Sensitive Data

We do not collect sensitive personal data (e.g., health, political beliefs, religious affiliation) unless required by law or with your explicit consent.

How and Why We Use Your Data

We only process your data when legally permitted, including for:

• Improvement: Testing features, surveys, traffic analysis
• Customer Support: Chat, email, or phone inquiries
• Marketing (with consent): Newsletters, events, updates
• Sales: Identifying prospects, providing demos, promoting services

Legal Bases for Processing

• Consent: You've clearly agreed to specific processing
• Contract: Processing is necessary to fulfill a contract or pre-contractual request
• Legitimate Interest: To improve services, deliver communications, and analyze performance unless outweighed by your rights

Your Privacy Choices and Rights

Your Choices

• You may choose not to provide personal data, but certain features may not function
• You may manage cookies using your browser settings or our cookie banner
• You may opt out of marketing by emailing dataprivacyofficer@issicx.com

Your Rights

• Access your personal data
• Request correction of inaccurate data
• Object to profiling or automated decisions
• Request data portability
• Request data erasure ("right to be forgotten")
• File a complaint with the National Privacy Commission

To exercise these rights, contact: dataprivacyofficer@issicx.com.

Data Security

We implement physical, electronic, and managerial safeguards to protect your data. However, no method of transmission is 100% secure.

If you suspect a privacy breach, contact us at dataprivacyofficer@issicx.com.

Where We Store Your Data

Your data may be processed in the Philippines or in other countries where our trusted service providers operate.

For transfers outside the Philippines, we:

• Conduct risk assessments
• Use contractual clauses to protect your rights
• Obtain your consent where required

Data Retention

• Former customers: Data is retained for six (6) years after the end of service
• Prospects: Data is retained for three (3) years after last contact

Third Parties Who Process Your Data

We only share data with trusted third-party service providers, when necessary, and under strict safeguards:

PROVIDER	PURPOSE
Amazon Web Services	Application hosting
Zoho CRM	Customer relationship management
Google Analytics	Website usage analytics

Cookies and Tracking

We use cookies to:

• Remember preferences
• Analyze site traffic
• Provide personalized content

Unless disabled, cookies will be used during your visit. These may be session or persistent cookies.

How to Manage Cookies

You may disable cookies through:

• Your browser settings
• The cookie banner on our website

Note: Disabling cookies may limit website functionality.

Cookies We Use

SERVICE PROVIDER	COOKIES	PURPOSE
Google, Inc.	NID, _ga, _gid, _gat	Website analytics (data is depersonalized)
ISSI USA	XSRF-TOKEN, zid	Essential for site operation
LinkedIn, Inc.	BizID, lang, lidc, bcookie, bscookie	Social sharing and personalized advertising

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