ModernCX™ for Customer Support Across Voice and Digital Channels
ModernCX™ is ISSI’s customer support solution for organizations that need responsive voice handling, multilingual digital engagement, and centralized communication across customer touchpoints.
ModernCX™ for voice and digital
ModernCX™ supports customer interactions across voice and digital channels, including chat, email, SMS, and messaging platforms. It is designed to deliver consistent communication, multilingual engagement, and centralized handling across all customer touchpoints.
What ModernCX™ Includes
ModernCX™ brings together the core capabilities needed to manage customer interactions across voice and digital channels in a consistent and structured way. It combines communication coverage, multilingual support, centralized handling, and scalable delivery to ensure customer requests are managed accurately and efficiently across all touchpoints.
Structured Call Handling at Scale
ModernCX™ manages inbound and outbound voice interactions through structured workflows designed for consistency and responsiveness. It supports high-volume environments where call handling quality, speed, and accuracy directly impact customer experience and operational performance.
Customer Support Across 160+ Languages
ISSI 160™ enables real-time customer communication across more than 160 languages through chat, email, SMS, and messaging platforms. It allows organizations to support diverse customer bases while maintaining consistent handling across regions and channels.
One System for All Customer Interactions
Unified communications brings all customer interactions into a single structured environment, reducing fragmentation across channels. This allows teams to manage conversations more efficiently and maintain continuity regardless of how customers engage.
AI-Supported Customer Interaction Workflows
ModernCX™ integrates AI-enabled tools such as self-service and chatbot support to streamline interactions where appropriate. This helps reduce repetitive workload while maintaining control over how customer requests are handled.
Customer Support Across Digital Channels
Digital engagement supports customer interactions across chat, email, SMS, and messaging platforms. It ensures that customer requests are handled consistently across channels while maintaining responsiveness in high-volume environments.
Secure and Scalable Support Operations
ModernCX™ is designed to support growing interaction volumes while maintaining secure handling of customer data. Its structure allows organizations to scale support operations without compromising consistency, control, or compliance requirements.
Where ModernCX™ fits
ModernCX™ supports customer-facing operations where responsiveness, consistency, and channel coverage are critical.
It is typically used in areas such as:
Inbound customer support
Multilingual customer communication
Digital messaging and engagement
High-volume customer interaction environments
Cross-channel customer support operations
Designed for consistent customer handling
ModernCX™ centralizes communication and aligns processes across voice and digital channels. This ensures customer requests are handled consistently, regardless of how they arrive. Variability decreases, response times improve, and quality holds steady across high volumes.
ModernCX™ in practice
ModernCX™ operates across real customer environments where speed and precision matter. These applications show how voice and digital channels work together to handle what comes through the door.
Voice and call handling
Voice and call handling. Managing inbound and outbound interactions with responsiveness and clarity, keeping customers connected and heard.
Multichannel communication
Multichannel communication. Chat, email, SMS, and messaging handled through one coordinated system, meeting customers where they reach out.
Multilingual engagement
Multilingual engagement. Supporting global customers across 160+ languages in real time, breaking down barriers and building understanding.
How ModernCX™ is structured
Built on proven architecture for customer support
Channel-based support
Voice and digital platforms working in coordination
Centralized handling
Single point of coordination for all interactions
Multilingual delivery
160+ languages across global customer bases
AI-supported interaction
Self-service and chatbot assistance where appropriate
Scalable teams
Teams aligned to interaction volume and demand
Why ModernCX™ from ISSI
Built on experience supporting customer interactions
Support across voice and digital
ISSI has built ModernCX™ on years of managing customer interactions across borders and channels. We know what works when volume rises and complexity grows.
Support across voice and digital
Voice calls, chat, email, SMS, and messaging all handled through one coordinated system. Customers reach you how they want. You respond how you need to.
Multilingual at scale
ISSI 160™ covers 160+ languages in real time. Global customers get support in their language. No delays. No translation friction.
Questions
Find answers about ModernCX™ capabilities
Voice, chat, email, SMS, and messaging all run through ModernCX™. Every channel connects to the same system, so nothing gets lost between platforms.
ISSI 160™ handles 160+ languages in real time. Customers speak their language, your team responds in theirs. No translation delays, no friction.
All interactions feed into one centralized process. Whether a customer calls or messages, the same structure applies. Consistency holds across every touchpoint.
AI-enabled self-service and chatbot assistance integrate where they make sense. Your team handles what needs a human touch. The system handles the rest.
Teams scale with your volume. As demand grows, the structure grows with it. Quality stays steady because the process stays the same.
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together
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how we support your operation.